Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Luxurious toiletries
Excellent service
Misleading room upgrade
Rooms not made up
8.2/10
Great
Rooms
7.9
Location
8.9
Service
8.9
Dining
8.3
Guest reviews
8.2/10
based on 8 reviews
4.5/5
based on 2396 reviews
9.2
9.2/10 based on 1466 reviews
#2 of 133 hotels in Warsaw based on Tripadvisor
Andrew
United Kingdom,
May
2024
8.6/10
I had a mixed experience at this hotel. The rooms were very small with a view of the roof of the room below, but they were in a classic style, very spacious, and comfortable, with a very new feel. The service was friendly, especially in the front wine bar/restaurant, but I wished for more options. The location was excellent, perfect for walking to the old town and surrounded by cafes and shops. The dining experience was awesome, and the facilities were beautifully decorated.
Rooms
8.0
The rooms were in a classic style, very spacious, and comfortable, although the view was of the roof of the room below.
Service
8.0
The service was friendly, and the staff provided great suggestions on where to eat and explore.
Location
9.0
The location was excellent for walking to the old town and surrounded by a good selection of cafes, restaurants, and shops.
Dining
9.0
The dining experience was supper with attentive discreet service.
Facilities
9.0
The facilities were beautifully decorated.
Hugh
United Kingdom,
March
2024
7.4/10
The hotel offers comfortable and spacious rooms with a view and all necessary amenities. The service provided varied from being overly slow to exceptional. The location is fabulous, allowing easy exploration of beautiful places, although some noise disruptions were present. The dining experience, while with room for improvement, offered decent options. Overall, the facilities were satisfactory, catering to basic needs.
Rooms
8.0
The rooms were spacious and supplied with everything you would need, with a view.
Service
7.0
The service ranged from being a bit slow at times to being exceptional on other occasions.
Location
9.0
The location is amazing, next to the 'Old Town' and close to Nowy Świat, providing easy access to leisure spots despite some noise disturbances.
Dining
6.0
The dining experience was decent, albeit with room for improvement in terms of variety.
Facilities
7.0
The facilities provided basic services, meeting standard needs.
Cyril
United Kingdom,
March
2024
8.4/10
I had a mixed experience at the hotel. The rooms were really good, quiet, and the bathroom was a treat with luxurious Byredo toiletries. However, the room was never made up during our stay, and we were convinced to upgrade to the exact same room with false claims of added amenities.
Rooms
7.0
The rooms were quiet and luxurious with Byredo toiletries.
Service
9.0
The staff went above and beyond to ensure a fantastic stay, offering a range of services from room service to car hire.
Location
8.0
The location was amazing, within walking distance to shops and the old town, making it a convenient spot for exploring Warsaw.
Dining
9.0
The dining experience was excellent, offering a delicious breakfast with a variety of options to choose from.
Facilities
9.0
The hotel provides a range of facilities and services to make the stay comfortable and convenient.
Luxurious toiletries
Misleading room upgrade
Herbert
United Kingdom,
November
2023
8.2/10
My stay at the hotel was a mix of great experiences and a few drawbacks. The location was perfect, right next to the old town with a beautiful atmosphere, but some parts of the hotel needed attention. The service was exceptional, with friendly and personal staff, but the room was a bit too hot and dark. The dining was fantastic, with high-quality options, and the hotel facilities were top-notch.
Rooms
7.0
My room, although slightly dark, was finely appointed and plenty large enough. However, it was too hot, and I had to rely on the AC which blew directly on my head.
Service
9.0
The service here was impeccable. Every staff member was incredibly friendly and hospitable, going above and beyond to accommodate my requests, even showing me alternative rooms.
Location
8.0
The hotel's location was superb, right next to the old town with a luxurious atmosphere. However, it needs serious attention in some areas.
Dining
8.0
The dining experience was amazing, with a variety of high-quality a la carte items that I would highly recommend. However, it was a bit pricey.
Facilities
9.0
The hotel's facilities were top-notch, offering everything one could need for a comfortable stay.
Karl
United States,
October
2023
9.4/10
The hotel is in an unbelievable location, steps away from the Royal Promenade and the Old Town Market Square. The rooms were spacious and elegantly decorated, making for a luxurious stay. The service was exceptional, with friendly staff who even remembered my birthday. The dining experience was fantastic, offering a variety of freshly prepared dishes. The facilities were top-notch, enhancing my overall stay.
Rooms
9.0
The rooms were spacious and elegantly decorated, providing a truly luxurious experience.
Service
10.0
The service was exceptional, with friendly staff who went above and beyond to ensure a memorable stay.
Location
10.0
The location is unbeatable, right next to the Royal Promenade and the Old Town Market Square.
Dining
9.0
The dining experience was fantastic, with a variety of freshly prepared dishes that delighted my taste buds.
Facilities
9.0
The facilities were top-notch, adding extra comfort and enjoyment to my stay.
Justin
United States,
August
2023
7.8/10
The hotel was delightful but had a small room facing a noisy road due to an event happening nearby during my stay. At $100 per night, it's a mixed experience.
Rooms
7.0
My room was a little small, and the noise from the event outside was quite bothersome, but overall it was delightful.
Service
9.0
The staff was unreal, super friendly, and went above and beyond to make our stay incredible. However, they should inform guests before bringing the most expensive wine without asking.
Location
8.0
The hotel is well equipped for a workout, located not far from the New Town and on the Royal Route. However, the cleanliness and coziness need serious attention.
Dining
7.0
The breakfast was a little less grand than expected but still of high quality. However, they need to improve their creativity in the menu offerings.
Facilities
8.0
The hotel offers a variety of services from room service to shuttle options and laundry facilities.
Steven
United States,
August
2023
9.0/10
I had a lovely stay at this hotel. The rooms were luxurious with a large, well-appointed marble bathroom and a very useful second lavatory. However, the room was a little too warm for my liking. The service was top-notch, with extremely courteous staff who even knew it was my birthday and wished me Happy Birthday. The location was perfect, just a few minutes walk from the Old Town and surrounded by plenty of restaurants. The dining experience was exceptional, with food served up to high standards. Overall, a wonderful experience with a few minor drawbacks.
Rooms
8.0
The rooms were luxurious and well-appointed, with a new and plush second lavatory. The only downside was that the room was a little too warm.
Service
9.0
The staff at the hotel were extremely courteous and service-oriented. They went above and beyond with restaurant recommendations and even knew it was my birthday, making it a special touch.
Location
10.0
The hotel's location is fantastic, just a few minutes walk from the Old Town and surrounded by numerous restaurants. It truly is in the heart of the city.
Dining
9.0
The dining experience was exceptional, with food served up to very high standards. It truly lived up to its reputation.
Facilities
9.0
The hotel facilities were top-notch, offering everything one could need for a comfortable stay.
Richard
United Kingdom,
May
2023
9.0/10
I had a wonderful stay at this hotel. The rooms were spacious and beautifully decorated in a classic style, offering a new and comfortable atmosphere. The service was exceptional, with considerate staff and perfect attention to detail. The location was outstanding, just a few minutes' walk from the Old Town and conveniently close to the business center. The dining experience was delightful, offering a full buffet complemented with excellent cooked-to-order dishes. Overall, a great value for a lovely hotel in a prime location.
Rooms
9.0
The room I stayed in was an upgrade and of good size, with a huge bed and beautiful classic decor. It felt very new and comfortable.
Service
10.0
The service at this hotel was top-notch. From the warm greeting with chocolates from the GM to the attentive staff throughout my stay, every interaction was a pleasure.
Location
9.0
The hotel's location was outstanding, just a few minutes' walk from the Old Town and right off Nowy Swiat. It was convenient for transportation and close to the business center.
Dining
9.0
The dining experience was exquisite, with a full buffet offering a range of cooked-to-order dishes. The quality of the food was exceptional, making every meal enjoyable.
Facilities
8.0
The hotel facilities were impressive, offering everything I needed for a comfortable and enjoyable stay.
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